General Questions

* Processing time at the moment is 5-7 business days. Our teams is taking all precautionary measures to ensure all safety and cleanliness regulations are being met as we strive to offer you a comfortable and confident shopping experience. Due to high demand during new launches, orders may be delayed 7-8 business days. Please Note: Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping.

Due to the current circumstances, carriers are not required to receive a signature from the recipient. We ask that you keep track of your delivery with a tracking number that is emailed to you to avoid any missing packages. We recommend adding any notes to facilitate carriers' access to deliver packages and ordering to an address that you will be able to access, such as your home, as opposed to business addresses that may have restricted access. We will not take responsibility for missing or stolen packages. You will be required to contact the carrier directly for assistance.

Please refer to our Return Policy

When an order has been placed successfully, an email order confirmation will be automatically sent to you. If you do not receive a confirmation email, please contact our customer service department to confirm the order.

Please refer to our size guide.

Please refer to our Return Policy

Result of color or wear of an item can be dependent on different things such as monitor resolution, camera settings, lighting and model wearing the item.

We apologize if you received a defective item. Please contact with an image of the product and packing slip/ invoice that was included with your order and we will assist you as soon as possible.

We apologize for sending you the wrong item. Please contact and we will assist you as soon as possible.


We offer shipping services with the Canada Postal Service and UPS. For international orders, our carrier will release the package to your country’s postal service for delivery. Please Note: Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping.

Yes, !Rech offers international shipping to all countries that the Canada postal Service can ship to. All international shipping rates will be calculated at time of checkout. *International orders may be subject to import taxes and/or customs duties by your country's customs department upon arrival. Note, !Rech is not responsible for any customs or duty fees, nor will be reimbursed. Please contact your local customs office for more information. Due to the widespread of COVID-19 globally, we expect major international delivery delays due to insufficient air freight capacity and government restrictions. Carriers are still working actively to deliver but there may still be service impacts, please expect delays when shipping internationally.

First Class International service is non-traceable. Once it leaves our facility, it is no longer required to populate tracking. At the very most, it will populate until it reaches the destination country. This is why you will not see any updates

Please confirm if you received an email confirmation. If you see multiple pending charges on your bank statement they will drop off your account in a few business days depending on your bank’s institution. Please contact your bank if you have any further questions regarding the pending charges. Please be sure the billing address you are providing us is matching the exact billing address associated with your credit card and only click the submit button once to prevent multiple charges.

Please allow 5-7 business days for processing. Once your order is being processed, you will be sent an email confirmation with a tracking number. You can click on the tracking number to track your order within 24 hours.